Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
It normally takes around 5 to 10 days to get your order delivered at given shipping address.
Just visit famousjackets.co.uk and then click on the my account tab on the left screen to sign up for your account.
We have the shipping address rerouted to the one that you wanted to in the first place. Then you can change the address.
We provide you with the tracking number on every order for you to track the order from our website’s track order feature
No, we do not use any of your information for any uses, this includes the credit card information.
No, we do not charge the sales tax. It mostly depends on which country the package is being shipped.
FamousJackets only deliver products in locations like the UK and USA. For other countries, additional charges might apply.
In case of multiple products, we might have more than one package in order to deliver more products.
If you need to swap an item
Returns and Exchanges
Our returns policy allows for easy exchanges within 30 days for incorrect size, material, or design, with free return shipping if it’s our mistake, and a full money-back guarantee within 30 days for refunds
If you received the wrong item, contact us within 30 days for an easy exchange with free return shipping on our mistake; otherwise, you’ll be responsible for shipment charges.
If your order arrived damaged, contact us within 30 days for a hassle-free return or refund, with us covering all shipment charges.
Mail your authorized return to [email protected]
For customer support, email us at [email protected] or share your phone/mobile number for a callback within 12 to 15 working hours.
You can send your concern via our email [email protected] in order to exchange the shipping address.
You can cancel the order using the email [email protected] or contact our customer care to cancel the order.
No, when the item is sold out, then it is labeled as out of stock. The Pre-Order Facility is not available here.